The NCOALink process improves mail deliverability by providing mailers with current, standardized, delivery point coded addresses for individual, family, and business moves. Updated, computerized change-of-address information is provided on a regular basis to the NCOALink licensees by the Postal Service. The Postal Service certifies the process and licenses the NCOALink product to private sector companies for commercial mail list processing or internal mail list management.
The NCOALink process consists of computer software purchased, leased or developed by the licensee to access the NCOALink data. The NCOALink process makes change-of-address information available to mailers to help reduce undeliverable mail pieces before mail enters the mail stream. Over 40 million Americans change their address annually, which creates formidable obstacles in maintaining a high-quality mailing list. Let us know if you have questions on the NCOAlink process and what it does, or with the names you have received back from us with the updates. This lets you know who in your list will not receive your mailing, and provides you with the updated information so you can maintain your mailing list database. In addition, we will provide you with a spreadsheet of the addresses that are updated or deleted as a result of running the NCOAlink process.
We offer this service FREE to all customers that mail with us. This saves you money on postage by not mailing to addresses that are undeliverable. If a move has been made, and there is no updated information available because the move occurred more than 18 months ago, the addresses are flagged and we will not mail to them. If a match is made because an individual, family, or business has moved, we are provided with the updated information. The NCOAlink process checks the addresses in your mailing list against the ones maintained by the USPS to see if there are move updates. We are required to run every mailing list that gets presorted through the NCOAlink (National Change of Address) process, unless there is documentation that the NCOAlink process has been run on your list within the last 90 days.